Sean V. Bradley gives us advise on getting better on a personal level. You want to focus on how you are going to get better, not on how you will sell more cars. Mastering your craft is the most important thing you can do to help you grow as an Automotive Professional.
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Sean V. Bradley talks about respecting your prospects no matter what happens. What you say about your prospect is important, even if they are not there to hear you. You need to seek to understand your prospects and respect their situations.